1. Returns
We hope you love your purchase, but if you are not completely satisfied, we offer a return policy under the following conditions:
Items must be returned within 30 days of the purchase date.
The product must be unused, in its original condition, and in the original packaging.
Some products may not be eligible for return due to hygiene reasons or other specific conditions.
2. Return Process
To initiate a return, please contact us at info@kolocart.com
with your order number and reason for return. Our customer support team will guide you through the return process.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.
4. Exchanges
If you would like to exchange an item for a different size, color, or model, please follow the return process and place a new order for the replacement item.
5. Non-Returnable Items
The following items are non-returnable:
Gift cards
Downloadable software products
Perishable goods
Opened hygiene products (e.g., face masks, underwear)
6. Shipping Fees
Customers are responsible for the shipping costs associated with returning items. Original shipping fees are non-refundable.